Privacy Policy
Doorhash Privacy Policy
Thank you for using Doorhash, the premier technology platform connecting licensed cannabis retailers with verified users. This Privacy Policy applies to your use of Doorhash, and any websites, mobile applications, services, programs, or features (the “Doorhash Platform”) owned or operated by Doorhash and any of its subsidiaries or affiliates (collectively, “Doorhash,” “we,” “our,” or “us”). Doorhash values your privacy, and taking proper care of your information is a top priority for us. Our goal is to help you understand what information we collect about you (also known as “User Data”) and describe how we use that information to provide you and all of our users with safe and secure access to legal cannabis, industrial hemp-derived CBD, and other products and accessories.
This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service, including any agreements incorporated by reference within the Terms of Service (the “Doorhash Terms”). Any terms not defined in this Privacy Policy will have the meaning given to them in our Terms of Service. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you should stop using or accessing the Doorhash Platform and terminate your Account.
Certain parts of this Privacy Policy apply only to the Doorhash Platform offered in particular geographies; for more information, please refer to the “California Residents” section if you reside in California.
INFORMATION WE COLLECT
Please note, not all accounts or features are available in all locations, so some of the examples below may not apply to you.
Information You Provide To Us
Registration and Identity Verification
Demographic Information
Communications
If you contact us directly, we may collect information from you that helps us provide a satisfying experience and answers any questions you have while using Doorhash. For example, when you communicate with a member of our customer service team, we may ask you for your name, email address, delivery address, phone number, or proof of charge in order to identify your account, confirm your identity, or assist with your issue. If you send us an email, we will collect the contents of that email and any other information you choose to provide with your email. If you communicate with us via live chat, that correspondence will be archived. If you communicate with us via social media, we collect that communication and associate that information with your user account to the extent the information can be linked. Customer service communications over the phone may be recorded for quality control purposes and may be summarized within our customer support systems.
Payment Information
Payment information may be collected in connection with a transaction facilitated by Doorhash. For on-demand delivery, all payments are made to a licensed cannabis retail dispensary fulfilling your order, and not to Doorhash. For other products and services, payments may be made directly to Doorhash or another third party. In all cases, while we may retain a limited amount of payment information for identification and convenience, to keep your financial data secure, we do not store full payment or financial information on our servers. Unless otherwise noted, payment information flows through a third-party vendor who processes the payments for Retailers and Doorhash.
Voluntary User Surveys
Applicant Data
Information We Collect When You Use Doorhash
Like most online services, Doorhash automatically collects technical information about you or your device used to access the Doorhash Platform. We collect information from your browser, computer, mobile device or other device used to access the Doorhash Platform. Below we provide examples of the types of data we may collect about you.
Location Information
We collect your location information when you provide us with a delivery address or we may use geolocation-based services in order to verify your location. For instance, knowing your location may be necessary to allow you full access to our mobile applications or certain aspects of the Doorhash Platform. Furthermore, for compliance reasons, some of the Doorhash Platform may be restricted depending on where you are located. Collecting your location information is also necessary to connect you to a licensed retailer that services your delivery area, to send you relevant content based on your location, and to optimize or improve our products and services.
Usage Information
We log how you interact with the Doorhash Platform by automatically recording data sent by your application or browser. This includes, but is not limited to, the products and content you view, your actions on the Doorhash Platform, how you access our Doorhash Platform, and the details of any orders you place.
Device Information
We collect information about the device you are using, such as the device’s IP address, web browser, operating system, phone carrier, manufacturer, unique identifiers (such as advertising ID, VIN, MAC address, and IDFA), and other related software or hardware information related to your device.
Cookies and Technical Information
Call and Text Information
User Feedback
Information Collected from Third Parties
Licensed Retailers
When you place an on-demand delivery order through Doorhash, that order is fulfilled and delivered to you by one of our licensed retailers. We collect information about you from the retailers or their drivers based on your interactions with them. For instance, when your delivery driver reaches the delivery address you provided, they will check your government-issued ID and ask for your signature before completing the transaction. In certain jurisdictions, when required by local law or regulation, your delivery driver will also scan the barcode on the back of your government-issued ID to confirm that the information displayed on the ID is accurate. You may also communicate with your driver via text or phone call in order to complete the delivery. While we collect this information about you through the retailer, please note that this Privacy Policy does not cover the information or privacy practices of retailers.
Public Sources
Advertisers
We may receive information about you from our advertisers, such as your interests and preferences to help us provide you with tailored advertisements.
Vendors
We may collect information about you directly from our vendor services or tools if your use of their services led to or related to your use of Doorhash or your job candidacy. For example, if you applied for a job with Doorhash, we may run a background check with a vendor. We may also utilize such services as a means of collecting information from you as described above. The information we collect from vendors will be treated in the same manner as the information we collect from you directly.
HOW WE USE THE INFORMATION WE COLLECT
In addition to the uses described above, we also use the information we collect about you to:
- Provide the Doorhash Platform to you, including, but not limited to, connecting you with a licensed retailer and drivers to facilitate your legal access to cannabis and cannabis products, and facilitation of your transactions and payments
- Support our licensed retailers with information necessary for them to maintain their records in accordance with their normal business practices and applicable law
- Identify you as a user in our system
- Comply with applicable local, state and federal laws and regulations
- Analyze and assess current and potential user markets
- Improve, optimize and create new products and services
- Evaluate retailer, brand, and other third-party partnerships
- Personalize your experience with Doorhash
- To determine whether you are a good candidate for the role or program you applied for
- Provide customer support and assist with your access or use of the Doorhash Platform
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes
- Facilitate your communication with the driver fulfilling your order
- To engage in marketing activities with you and to assess marketing and promotional initiatives
- Detect, prevent, or mitigate fraud or any other suspicious activities
- Conduct research and development, such as by conducting voluntary user surveys or obtaining other feedback from you
- Create aggregated, de-identified and/or anonymized data
- Support public health and safety efforts
- Support ongoing efforts in cannabis legalization and social equity and justice
- As otherwise described in this Privacy Policy or in any other notices we have or will provide to you
HOW WE SHARE INFORMATION
To Facilitate Delivery
In order to facilitate deliveries, we share information with our business partners, including licensed retailers and their drivers. When you send an order to the retailer through Doorhash, the retailer receives information required to complete your order, such as your first name, delivery address, order details, birthdate, and a picture of your face taken from your government-issued ID. The retailer connects you with a driver who fulfills your order, and the driver receives this information to complete the delivery. The driver never sees a full upload of your ID. When the driver arrives with your order, they will check your ID in person to verify your identity in accordance with applicable law.
Affiliated Businesses
We may share your personal information with businesses that are legally part of the same group of companies that Doorhash is part of, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve the Doorhash Platform and Affiliates’ own services (including by providing you with better and more relevant experiences).
Anonymized, De-Identified and/or Aggregated Data
We share aggregated, de-identified and/or anonymized information with third parties. Aggregated and anonymized means that user information is combined together with all personally identifiable information removed so that any individual user cannot be identified. De-identified information means we have removed any identifiers that make a user identifiable, such as their name or address. We may also share anonymized, aggregated and/or de-identified data with third parties for educational, marketing, consulting or independent research purposes. This data provides valuable information including how users interact with Doorhash, our partners, available products, and also helps us drive conversation on consumer habits, preferences, and behavior within the cannabis industry. When we share anonymized, de-identified and/or aggregated data, we require the third party not to re-identify individuals and to have technical and business safeguards that prevent re-identification and inadvertent release of such information.
Vendor Tools and Services
Government Authority, Law Enforcement, & Safety
We only disclose information about you to a government authority, law enforcement official, public health or safety official, or one of our partners if we believe we are required to by law, or in order to respond to or comply with regulations or legal processes, including, but not limited to, responding to subpoenas or warrants. We may also share your information if we think doing so is necessary to protect the rights, property, or safety of Doorhash, our partners and their employees, our users, the public, or others.
At Your Direction
Acquisition or Merger of Doorhash
In the event that all or a portion of the assets, business, or stock of Doorhash are acquired by or merged with another party, your information may be among those assets transferred. An acquirer of Doorhash or its assets may continue to use your information as described in this Privacy Policy. We will notify you with any choices you may have regarding your information as a result of such acquisition or merger.
Onward Transfer
YOUR CHOICES
Email Subscriptions
You can always unsubscribe from Doorhash promotional emails by clicking the link provided at the bottom of the email. We will still send you transactional emails and receipts generated from your use of Doorhash as these are not promotional communications.
Text Messages
Push Notifications
Location Information
Editing Account Information
You can review and edit certain account information at any time by logging into your account and navigating to your “Account Settings.”
Access Your Data
Doorhash is committed to transparency and will provide you with a copy of your data upon request. To obtain a copy of your data, please navigate to your Account Settings page and click on “Request My Data.” The data provided to you is limited to the data collected in the last 12 months and does not include job applicant data. We reserve the right to refuse any request for data that is unfounded, excessive, or otherwise unreasonable in our sole discretion.
Deleting Your Account
We will store your information as long as your account is open. If you wish to terminate, delete, suspend, or otherwise disable your Account or use of the Doorhash Platform, please go to your Account Settings and click on “Delete My Account.” When we delete user accounts we must maintain certain information as long as necessary to comply with legal obligations, prevent fraudulent activity, to enforce agreements, or as otherwise deemed necessary in our discretion. Upon your request for deletion, the information that can be deleted will be removed from your Account in a reasonable amount of time or as otherwise required by applicable law.
CALIFORNIA RESIDENTS
If you are a California resident, this section applies to you. For purposes of this section, “personal information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”), but does not include certain de-identified or aggregated information, information publicly available in government records, or certain information excluded from the CCPA’s scope.
As a California resident, you are entitled to certain privacy rights further explained below. These rights are not absolute and are subject to exceptions. We may be required or permitted by law to decline your request. When requesting to exercise your right to access and deletion under the CCPA, only you, a person that you authorize to act on your behalf, or an entity registered with the California Secretary of State that you authorize to act on your behalf, may make such a verifiable request.
- The right to request a copy of the categories of personal information and specific personal information collected about you in the last 12 months.To do so, please navigate to your Account Settings page.
- The right to delete personal information collected from you, except as necessary to comply with legal obligations, detect, prevent and mitigate security incidents, bugs or fraudulent, malicious, deceptive or illegal activity, or as otherwise provided under applicable law.
- The right not to have your personal information sold to third parties, if applicable. Doorhash does not sell your name, address, government identification, medical recommendation or identification, or other similar personal information. However, California law broadly defines what constitutes “personal information” such that cookie and technical information shared with targeted advertising vendors may constitute a “sale” of “personal information.” You may find more information about sales of information at www.doorhash.la
- The right not to be discriminated against for exercising your privacy rights is described above.
For privacy and security purposes, we are required to verify your request before we fulfill your request. Please authenticate into your account and follow the instructions provided to you after you submit your request via the Account Settings page.
If you are a non-account holder or an authorized representative, we will require you to verify your identity or the validity of your representation before fulfilling your request for privacy and security purposes. To verify your identity or representation, we may ask for you to share data points as described in this Privacy Policy to be able to look up your data and ensure you are who you claim to be. You may also be required to provide us with a signed declaration under penalty of perjury.
In addition, if you are an authorized representative, we may request: a copy of your valid government-issued identification or other proof of identity acceptable to us in our sole discretion; and, a power of attorney pursuant to California Probate Code sections 4000 – 4465 or as otherwise sufficient in our discretion to establish your authority as an authorized representative.
You may contact us at
info@Doorhash.la with any non-account holder or authorized representative requests, or if you have questions or concerns about our privacy practices or your rights.
REMINDERS
Changes to the Policy
We may update this Privacy Policy periodically. If we make any material changes, we will update you on the Doorhash Platform, by email, or by other communication. We encourage you to stay up to date about our privacy practices by reviewing this Privacy Policy periodically. Continued use of Doorhash following notices of changes to the Privacy Policy indicates your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of the Doorhash Platform. These notices may provide more information about our privacy practices, or provide you with additional choices about how we process your personal information.
Age Restrictions
Doorhash is intended for access and use by individuals who are of legal age for the services offered based on the applicable regulations of their state or other government entities (“Qualifying Age”). We do not knowingly collect personal information from or about anyone who is not of Qualifying Age. If you are not of Qualifying Age, you should not attempt to access or use Doorhash, or send any information to us. If we discover that we have collected personal information from an individual who is not of Qualifying Age, we will take steps to remove that information.
In addition, we may provide you with “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific parts of the Doorhash Platform. These notices may provide more information about our privacy practices, or provide you with additional choices about how we process your personal information.
Account Activity
You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails or physical mail between you and Doorhash at all times. When you direct Doorhash to share your information with third parties, please note that your privacy and security may also be affected by changes in such third party services. We are not responsible for the functionality, privacy, or security measures of any other organization or third party.
CONTACT US
If you have questions or comments about this Privacy Policy, your information, our use and sharing practices, or your choices, please Contact Us or access our Help Center. If you are a California resident, you have the right to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes.